We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
Customer Reviews
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Great device, nice grill marks, hardly any smoke, and tasted delicious! I put it on top of my flat top stove so I could use the range hood for ventilation, but there was very little smoke to be seen! Clean up was a breeze, I just used a sponge with warm water and Dawn dish soap, in fact I could just spray off all the greasy stuff off with my faucet sprayer! Next time I will grill some burgers, this makes grilling simple and fun!!
I love my grill. Salmon and chicken skin gets crispy. Burgers get nice char. It beats standing outside at the BBQ. I can cook other items while the grill is cooking my protein.
Ran it through the dishwasher first and let it dry completely before turning on. Turned the dial to between medium and high and let it get hot. Seasoned my steaks and put them on. Got the instant sizzle but no smoke. Cooked about 4 minutes then turned. Got the same good sizzle and the aroma was amazing. Still no smoke - just a tiny bit of steam coming off the meat. Cooked for the same amount of time and served. I did have the grill under a window just in case but did not have to open it. Wound up being one of the best tasting, most tender steaks I've ever grilled. Cant wait to grill salmon on it!
Unlike most people I read the instructions before I used it! It works as advertised! It Cooks great! And I am satisfied with my purchase of this product! Clean up like it advertises!
Omg. I love this I can eat bbq in my house without any smoke. And its so easy to clean very convenient and valuable
This grill works wonderfully. My bf has cooked chicken, eggs ,pancakes,steaks & bacon, without any problems. To clean, just use a paper towel with soap. Nothing else. We had no problems of uneven heat or control issues. We don't like the grill, we love it.
Been wanting a indoor grill for awhile. I used this grill right when I got it on some sliced pork, mushrooms, zucchini, Bell peppers and onions/jalapeno. It got hot pretty fast but I find that the heat doesn't distribute evenly. It's not completely smokeless but pretty good. It is definitely easy to clean and easy to put together. I wrapped the waste bin in foil for even easier cleanup. Overall though, I enjoyed the grill and will be using it often.
I am a fan of grilling and whenever the weather is right you will find me grilling. This grill is super easy to use and even easier to clean. I can grill my favorite foods such as burgers from my kitchen instead of being outside in the hot weather. It is also going to be very convenient when the winter arrives and it still can be used. The product is also steamless and creates no flames when meats are on the grill. There is a knob that allows you to also control the heat you want the grill on. Overall it is a phenomenal product!
Love the grill but doesn't clean as easily as advertised.
This is perfect for my kitchen. It is not smokeless, but the smoke is minimal. Easy to clean.
Love this product! Can't really cook thick meats on here without taking 10 hours but thinner meats are great, especially burgers and shrimp!
Love this grill. I’ve had it for two years and have bought many as gifts since I bought mine. The only thing that’s a kind of negative is cleaning the top of the grill. I soak it in hot sudsy water for at least an hour and use a scrub daddy sponge and it comes clean quickly. I also use a piece of foil over the bottom pan so there’s no clean up there.
It works as advertised. I soaked some chicken in terryoky sauce. Then cooked on the grill. No sticking, and cleanup was so easy. Very little smoke if any. Love it!!!
Nice item to cook up something quick in house.
Not completely "smokeless", but greatly reduced. The grill surface isn't as easy to clean as expected. But does the job. Recomend it!
This little grill is pretty amazing. It's truly non-stick and smokeless!!
Perfect to use at home!
Though, the delivery is a bit slow as the stock runs out but its worth the wait! It's amazing to use really :)
Got it! Super amazed! Less smoke and non stick! Excited to use it with my family.
Super easy to use. No need for charcoal and smear. Hope it doesn't break easily and will last longer :)
Love this grill. Great for small spaces especially apartments. Cooks fast and easy clean up. Definitely one of the best purchase. :)
Delivery time delay. But the product is really good. It can be used indoors and less hassle to use. Perfect at family gatherings.
Trying Fast BBQ at my place <3 Thank you!
Thumbs up! Works and looks as described, fast delvery, thank you!
Love it. Burgers come out great. Cooks like a gas grill and no smoke.